Observing the Citizen Experience… and making it better!
"User experience research" is the technique of observing people as they use a system, and using what you learn to make that system better… or design a better system. Oakland city government could benefit greatly from "citizen experience research," but we need people who can do research, citizens who want to participate in research, and agencies able to act on what is learned. How can we make Citizen Experience Research happen more in Oakland… and what would that mean for civic innovation?
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Andrea Moed
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